CAVA

I ate here today and as always the food was good. I got the new Spicy Greens bowl. It was a bit pricey for 2 bowls and an apple juice $30. So if your on a budget this may not be the best spot but if your willing to make the sacrifice for Health it's one of the best options out there. On another note the cleanliness was not good. Every table had food and stains on it and it was hard to find somewhere to sit. Me and my family had to find a spot and clean it ourselves to sit and enjoy our meals. There were napkins on the floor. The bad part about the food is that some of it was hard which indicated it had been there for days.

Food is great! No complaints there but I ordered a vegan Harissa avocado bowl and it came with (3) of these vegan pellets. I was near finished with bowl and enjoyed those pellets and went and ask if I could get a couple more and didn’t have problem paying for it until I was charged $10 for (2) pellets and a pita. I could have gotten the entire bowl again for $1 more and asked manager if he didn’t see any problem with that and he said not really. Lol

On October 4th, 2023, I visited this Cava location. I was with 3 other friends and because we just wanted a snack, we opted for a kids bowl. I was the last to order, this is important because I essentially just replicated what I observed was appropriate. Again, this was my first time ordering from Cava. I stated placing my order with one crew member. I was politely informing him to not place my pita bread under the veggies but on the side as I did not want it to get soaked on my drive back home. As we were speaking, another gentleman with longer hair came and said “ I got this”. You can see on the receipt that he listed that this was a dine in order even though it was a takeout order. This is because he wasn’t present at the beginning of the order and didn’t even ask me. His demeanor and action made it clear that he thought I was a difficult customer. All three of my friends were allowed to order with the same gentleman without any problems. The crew member that interjected was checking customers out for the 15 minute we had waited for our turn( we went during lunch time, the store was a bit busy). So it is clear he interjected because he misrepresented my actions and profiled me. When it got to the selection of protein, I asked for spicy chicken and lamb. I did this because my friend got a protein split too (2 proteins). I thought all was well till I got to the checkout and saw $9.28. I was confused but in order to keep the line moving, I paid in hopes of clarifying with my friends and bringing it to their attention if need be. I found out that none of my friends paid any amount closer to what I made. So I evaluated my receipt and realized I was charged over $2 for the lamb. The up charge for lamb seemed reasonable until I remembered earlier on that he placed a single lamb on my plate. In the picture, the lamb is on the lettuce and it is clearly different from the chicken. The food is spread because I had to dig to pull out the lamb. I thought I was wrong till I sat down, opened the place and realized this was true. After waiting another 10 minutes for the line to die down, I approached the crew to ask questions. I spoke to the initial crew member and as soon as the same team member that interjected earlier saw that, he came again to take over the conversation. He told me he simply forgot to mention the up charge and insultingly told me he could give me more lamb on the side since he already charged me. I did not receive an apology or offered more amicable options. This was such a distasteful experience. My friends and I have been on a tour for a few weeks around Kennesaw to try restaurants and this is the worst experience yet. Despite being reasonable and doing my best to make sure I didn’t create any inconveniences, I was just treated poorly consistently.